Welcome to Crafted Aroma — where every candle is carefully hand-poured with intention, artistry, and a commitment to quality. We appreciate your support and want to ensure you have all the information you need about how and when your order will arrive.

🕯️ Processing & Production Time

At Crafted Aroma, we take pride in delivering high-quality soy candles that offer the best possible fragrance and burn experience. Each candle undergoes a careful production process, which includes an essential curing period for the soy wax.

Why does this matter?

Soy wax requires time to properly cure in order to achieve optimal scent throw and burning performance. At Crafted Aroma, we don’t rush this process. We allow for an appropriate curing time before shipping your candles to ensure you're receiving the best experience possible.

🚚 Estimated Delivery Time

We aim to ship all orders within 3 to 5 business days. However, due to high demand and our commitment to proper curing times, please allow up to 10 business days for your order to be processed and shipped.

Once your order has shipped, you will receive a confirmation email with tracking information.

🌍 Shipping Locations

We currently ship within:

• United Kingdom
  
  
• International
  
  

We're working on expanding our shipping capabilities — stay tuned for updates!

💡 Why We Take Our Time

Unlike paraffin or other wax types, soy wax continues to develop its scent over time. Rushing this process can lead to a weaker fragrance and a less enjoyable experience. At Crafted Aroma, we believe in delivering candles that are worth the wait — rich in scent, clean-burning, and crafted with care.

📬 Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions, so be sure to sign up for our newsletter or follow us on social media to stay updated!

❓ Missing or Delayed Orders

If you haven’t received your order within the estimated delivery window (10 business days), please reach out to us at info@craftedaroma.co.uk with your order number. We’ll do everything we can to help resolve the issue promptly.

✨ Thank You

Thank you for supporting a small business and choosing Crafted Aroma. We’re honored to be part of your space and your moments of calm, creativity, and connection.

If you have any questions or special shipping requests, don’t hesitate to contact us!

📧 Email: info@craftedaroma.co.uk

📱 Instagram: @craftedaroma.co.uk